Cancellation & Refund Policy

Billing Model

Cradexa services are billed monthly in arrears — meaning you are charged after services are completed each month, not upfront. A one-time $59 Credit Audit Fee is charged after your initial audit is completed. The maximum contract term is 6 months.

Cancellation Policy

You may cancel your Cradexa subscription at any time by providing 5 days written notice before your next monthly billing date. Cancellation requests must be submitted in writing via email to info@cradexa.com or through your account dashboard.

How to Cancel

What Happens After Cancellation

• Your paid subscription will be canceled effective the next billing date.
• You will retain access to the free tier features.
• Any documents you generated during your subscription will remain accessible for 30 days.

Refunds

Because services are billed in arrears (after completion), all charges reflect work already performed. Accordingly, all charges are final and non-refundable except in the case of billing errors or duplicate charges.

If you believe you were charged in error, please contact us at info@cradexa.com within 30 days of the charge and we will investigate promptly.

Exceptions

We may, at our sole discretion, consider adjustment requests on a case-by-case basis for:

• Technical issues that prevented you from using the Platform.
• Duplicate charges or billing errors.

Chargebacks

We encourage you to contact us directly at info@cradexa.com before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues quickly and fairly. Filing a chargeback without first contacting us may result in account suspension.

Contact Us

Questions about our cancellation policy? We're here to help.